I've sent an email invitation but some or all of my friends did not receive them. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Find out more about. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You can access specific privacy information for Friend Spotter . Yes - there should be no issue using a phone that has a clear screen protector. Can I use more than one Ticketek Gift Voucher in the same transaction? Member Ticket Redemption Information | Adelaide Football Club PDF Official Stray Kids Collector Ticket FAQ We will be in contact with you within two business days of receipt of this information. How can I find AFL Membership on a match day? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Sign In Join today Please note: AFL House is currently closed to the public. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. You can purchase and reserve tickets in any combination up to the ticket limit for the event. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. I had the opportunity to study abroad in Australia during the summer of my Junior year. FAQ allblacks.com ) What can I do to increase my chances of getting tickets to a popular Ticketek Gift Vouchers look just like a regular Ticketek ticket. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. This is so we can show you upcoming events in your vicinity. What can I redeem my Ticketek Gift Voucher for? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Refer to specific details at each venue regarding accessing the stadium/park. These tickets will be cancelled and reissued in the name of the new ticket owner. Ticketek recommends that you select Registered Mail for these events where available. How will I know when my content is personalised? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Where can I find my AFL Membership number? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). There are three delivery options: Note that for general admission events, tickets can not be replaced. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Change of mind is not an approved reason. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. There are over 20 circumstances you may request a refund. The example above is for an adult barcode. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. If there is no connectivity at the venue, can Passbook tickets still be accessed? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. How do I redeem my Ticketek Gift Voucher? However, some events will have unreserved seating where it is first in, best seats. How to resell a Ticketek ticket - Tixel Blog Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. What are the reasons I can request a refund if I have purchased Refundable tickets? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Who is entitled to a concession or child ticket? This can be accessed using the 'Share and Save' button on the mobile ticket. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Placing seats on hold and redeeming them is limited to online transactions only. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Invitee B starts purchasing two seats from hold. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Going to an event with a social club, company, school, family or friends? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. There are no guarantees. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Ticketek Australia Questions | ProductReview.com.au Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Will the event be reserved seating or general admission. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). In most cases, tickets must be returned to the place where they were purchased. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Yes, you are able to use multiple Ticketek Gift Vouchers. Can I request a refund if I accidentally selected the Refundable tickets option? The email may have been filtered by a spam filter. No, we cannot refund the additional charge for the Refundable tickets. Will I see personalised content on the mobile site? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. You will need to provide some form of ID so that the staff can access your Ticketek account details. There are many ways you can redeem your Ticketek Gift Voucher. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications.