I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Thanks Vivid Seats. Vivid Seats | Buy Tickets on the App Store TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. The request was put. We were given multiple different messages from Vivid seats regarding the tickets. These were special seats, including dinner and first 2 rows on the dirt. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. After all, I selected that I wanted "2" tickets not "1". I will not be using this company again and will never refer a soul. We encourage you to monitor your bank and email for further updates on your order. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. They simply dont care. Vivid Seats ranks 25thamong Ticketssites. Day of game they said only had 2 tickets available and sold my other 4. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I paid $322.17 for 3 seats. Vivid nor Ticketmaster seem to care about my issue. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. There were plenty of open spaces, but I wasnt allowed in. New customers can take advantage of this exclusive discount offer! Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Vivid seats has been getting scammy lately. In my eyes I trully beleive you are a rip off company. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Vivid Seats has 450 employees. Her personality was fantastic and the whole experience was just perfect. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. SO basically, they lied in the e-mail, and lied that replacements were offered. On December 13, 2022, I received the tickets from Vivid. Top 2,153 SeatGeek Reviews - ConsumerAffairs You can count on usas our fans already know. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats Review: Is it Legit, Reliable or a Scam? 3 for $533.58. How do I determine the seat numbers for a ticket listing? Desired outcome: Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. I purchased tickets to the motley Cre concert in Seattle in 2019. Angel P helped me out. 1239964100050. Beware. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Working at Vivid Seats | Glassdoor Terrible customer service. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Copyright 2022 Consumers Unified LLC. . I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Recent customer reviews are positive. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. If there is more I will do that as well lost time and money. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I never received my tickets but was charged for them. Vivid Seats Review for February 2023 | Best Ticket Brokers I hate what you stand for. They won't refund me or get me two tickets together. VividSeats has B rating with the BBB.org as of September 2022. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Bought 6 tickets and only 4 were transferred. Share your photos and videos with others to prove the truth of your words. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Long story short the ticket transfer did not go smoothly. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I specifically chose a section my whole group is in. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Spent all week leading up to the event trying to call only to get the worst support ever. We'll get you there. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Never received tickets or a refund let alone even an apology. They made me jump through hoops to get my money back. In one order, my tickets arrived via email within an hour or so. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. The second time was one of my worst experiences trying to buy event tickets. We are absolutely sorry to hear what you experience. Vivid Seats $7.5M Event Cancellation Class Action Settlement MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. I never used them before but I know many people who have. Received a correct order confirmation but when the tickets came in they moved me to a different section. Very helpful indeed! Top 2,652 Vivid Seats Reviews - ConsumerAffairs They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We value your privacy. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I was charged $1, 053.00. But, that won't happen with your company. Our online support team is here to help resolve your concerns. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. I don't expect they are willing to give an apology. Patient, reassuring, and kind -- why I will use this entity again! This is absurd! I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Vivid Seats ranks 27th among Tickets sites. Will my seats be side by side? Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We paid $1,279.45 for these tickets. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Enjoy reading our tips and recommendations. Sometimes the choice seems insufficient to customers. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. is vivid seats legit - Tecdud.com Read more Comments: 0 I was purchasing 3 tickets and wanted to make sure we are all seated together. Working at Vivid Seats: 108 Reviews | Indeed.com Vivid seats scammed me : r/Scams - reddit Yes. No issues at all, would use them again. That means the seats were $351, not $264. I feel sorry for other customers who have lost a lot more money than we did. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. A link has directed you to this review. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Who Sets the Price on Vivid Seats? We appreciate you bringing this matter to our attention and will be following up with you again soon. Yes. Please Refund at least $1000. Overall, my experience was very positive. A. Amalia G. Today. Thank you Amanda. Vivid Seats Pay & Benefits reviews - Indeed Apply this Vivid Seats coupon code for $15 off first . We apologize for the frustration you experienced. The request was put in minutes before. They take your money, and you have no valid tickets. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Downgraded Tickets Sent - Not what I paid for. Disputed several times and no resolution till this day. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We were refused. I am very disappointed in not being able to attend the show. The company was founded in 2001. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com 5.5 Total Score. The name on my ticket was someone who purchased tickets the resold them through vivid seats. As of Oct. 13th 6:38 pm I am unable to access my tickets. 07-12-22 at 5:57 A.M. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The event was then rescheduled for July of 2021and then cancelled again. The tickets were shown as $ 264. I've had the same issue though my costs aren't that high. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. A. Could never get the tickets. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Thank you, you have successfully subscribed to our newsletter! However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Below is a collection of reviews and ratings pulled for your easy reference. I feel that you overcharged me. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Claim it and get a lot of features. Just another company who still made money over COVID. Barbara, who is my agent, was absolutely the best that you could have. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Desired outcome: Vivid Seats denies these . Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. He said they can't refund anything because they connect 3rd party sellers. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". The seller is not responsible for paying shipping fees. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Marvin J was a great help to me in getting my tickets when n the website wasn't working. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How do I know I can trust these reviews about Vivid Seats? I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. We invite you to reach out to our online support team by social media. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. They are aware of this issue. "We have currently put them on 'No Rating' while they investigate the complaints and . Takes no accountability for a time glitch that had us go to a show at the wrong time. I then twitted Customer Service and again advised these were upgrade. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Definitely recommend. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Can I exchange my tickets for a different quantity, or for tickets to another date or event? These were sold from the originator which means there's no reason they couldn't have been refunded. The latest review was 2 months ago. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I used their site this morning to purchase two tickets to a show. Refund of ticket price. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Unsubscribe easily. She knew exactly what I needed and arranged to have it. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Vivid Seats Reviews | Shopper Approved Desired outcome: We also ensure all reviews are published without moderation. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Don't EVER use vivid seats for any purchases. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Vivid seats will not do anything. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. They refused to issue a refund as they said the tickets were sent via email. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. We use dedicated people and clever technology to safeguard our platform. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I expect to pay the normal service fees, but not what you charged me for the tickets. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com The person the ticket was for has since died. We encourage you to reach our to our online support team by sending us DM on social media. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . + the only ticket rewards program around. Complaint about Vivid Seats? File now, we help resolve it! I have bought tickets through Vivid Seats for two different concerts. Our content is intended to be used for general information purposes only. He checked several times and assured me that the seats were handicap. Verification can help ensure real people write reviews about real companies. He was quick to answer my questions and quick to book my tickets. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Dont use this site they are horrible. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Yes, you get great prices on concert tickets because it is a con. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Save. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener They are efficient, professional and the price is always right. 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