The post Certified Diversity Recruiters appeared first on Crossfuze. This value can then be used for reporting or other purposes in your system! Ive added that to step 1 to clarify. Not the answer you're looking for? For a variable, the label of the variable is returned. Sign-up to get the latest news and update information from ServiceNow Guru! Nice work!, What does the $ & $$ means in above script? elmt.innerHTML = label + :; Hide Empty Variables on a Standard Form - ServiceNow Guru Check out this boatload of useful ServiceNow code snippets, to help you quickly and easily do a great many things on the ServiceNow "NOW" platform! I agree that they still can be incredibly useful in the right situation. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Because of the way this works, it will replace the link as well. All variables can be rwached through the producer object in the record . I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Great Solution Mark! Thanks for sharing! The post Certified Diversity Recruiters appeared first on Crossfuze. Variables are empty in the record created from a record producer Why is it so? g_scratchpad.emptyVars = emptyVars.join(,); ServiceNow Choice List Dependencies - JDS Australia }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. I got the same warnings when checking the syntax on the BR. I just tested on a clean demo instance and it worked fine there. It worked from Global Application :). var emptyVars = []; Variable attributes: ref_qual_elements=category . Check out the comment from Josh B. above. Mark, any chance something like this could be done to a change the name of a list view column header? record producer script variables - Nakamichi I havent found a way to do this for an approval record. What is ServiceNow Record Producer 2. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. In this example it will be the Assigned To field (which contains the Sys-ID of the source User record). Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . How would you go about changing a catalog variable label on a catalog task? Technically talking, both have different setup and architecture. WARNING at line 13: Use the array literal notation []. So you can get the sys_id of the record producer very easily using cat_item.sys_id Awesome! HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. Other times you'll need to do a GlideRecord query to get it. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Thanks in advance. Well done. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. Form is normal . Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. WARNING at line 6: Bad for in variable vars. Here is a report based off a database view. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. Keep it up. Is there a single-word adjective for "having exceptionally strong moral principles"? We had to take Calgary Patch 3 to resolve this issue. Option to customize record producer using , Often a simple and straight , less customization. Great addition but a bit more info could be needed. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. I dont have anything for service portal like this currently. A little tip though, dont mention the SNGuru solution. How To Add Schedule Job In Update Set In ServiceNow? Description. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! The answer is client scripting. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. eres a quick tip for a Monday. Now that we are here, lets sort by the Incident table. ServiceNow Record Producer Variable Dependent Variable | Concurrency For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. The client script is not working. . That is Very Cool. Any fixes for that? For several script types the RITM Glide Record is available as JS variable 'current'. Its a bit different for the asterisk indicators on Fuji and beyond. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! That should be just what you need. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Modifying the Label of Form Fields With Client Scripts We recommend that you post it on the ServiceNow Community Forum. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. Very helpful! Attachment Variable on Record Producer not working - ServiceNow Great point. ServiceNow create Record Producer | Learn Record Producer ServiceNow In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. You should use the new Mobile GlideForm API to change labels instead. Please specify through example. From the ServiceNow Wiki, here is some documentation to read before you start building your report. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. My line 3 is the if statement ending with the opening curly brace. I hate that message though. The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Triggers and actions create and populate variables. / servicenow catalog variable types. ServiceNow offers a handy little feature on forms that use choice lists. What video game is Charlie playing in Poker Face S01E07? For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. I have tried the script. 0. i.e. Ill see if I can recreate the second problem Im having and submit one for that too. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. Any way to make this work on macros and Macros with labels? Record producer - possible to write to another table using a reference New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. 13K subscribers in the servicenow community. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Ive just figured it out with some hints from your other post. Is it possible to change the table label using something similar? Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. How would I do that? In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Populate record producer data and redirect users. Adding Variables from the Variable Editor into the Description - Medium How to Create Record Producer in ServiceNow - YouTube To get access to the Element (like with getLabel) you can use g_form.getControl (.) Hi Albert, When setting a value, ensure the data type of the field matches the data type of the value you enter. SN Pro Tips Setting Catalog Item Variables from URL You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Care to post your script here? The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Thank you for sharing. Is there a way to change the label dynamically on the basis of some other value. by modifying the script field entry on the record producer. is just going to return the string value of whatever field you're asking for. Is a collection of years plural or singular? Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. After we made some base categories lets make some matching subcategories. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Must be some limitation with the Service Portal API. Record producers Archives - ServiceNow Guru producer. message += 'Thank you for your submission.'; //Add the information message. Show/Hide Service Catalog Variable Help Text - ServiceNow Guru The reference qualifier here is important. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? }. You can search for prototype API javascript on google to find out more about those DOM selectors. You did such an amazing job. I dont have specific code for that though because it will depend on how your UI macros are constructed. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. if(g_scratchpad.emptyVars != ){ I have a record producer where I modified the labels with a catalog client script as you explained above. Letting users select categories may be specific to the scope of the clients work. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. It appears that sc_item_option_mtom only works for sc_req_item. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. + emptyVars[i] + "\", false);"; Im just spreading the love. Making a Clickable Link Field as a Variable - ServiceNow Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! I found that just about the same time I saw your post. If youre going to K12 I could take a look at it in person. 2. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Label backgrounds vary, but you should be able to get it to work like this. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. The element HAS to match in your reference qualifier for the subcategory variable. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. It is not working for me.. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). I am able to do this for variables that are placed straight onto the item. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Catalog Item and Record Producer Variable Values - WomenNow Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. You can add columns to the view as you see fit. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! The post Certified Diversity Recruiters appeared first on Crossfuze. You did such an amazing job. Yes, this script should still work just fine. I generally will use all lowercase with underscores if I need to include spaces in values. You can also view the icons within. Has anyone had any issues with this with the Aspen Hotfixes? I want to display a HINT when we hover over the selected choice . I can log the value from the business rule so I know its being set correctly there. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. } How to hide those. Is there any way in the same solution we can handle the check boxes and two column wide Container. Connect and share knowledge within a single location that is structured and easy to search. Thanks for contributing an answer to Stack Overflow! } current.u_record_producer = cat_item.sys_id; Thanks James! however I believe the syntax maybe off.. can you help? if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Thanks Harry. This editor displays the values of questions specified in the record producer. Then your update would need to be a GlideRecord query and update. I've updated the article. When the user submits the incident I would like to grab the modified label and insert it in the incident description. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this You should be able to change the table label of a form (the first form section label) with a script like this. Give it a try and let me know how it goes. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Variables to collect data for record producer fields.