When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". The seller simply cancels the sale and a refund is sent back to the buyer. Why would you risk having your seller rating dinged over a $4 item? We do not give refunds and this buyer did not read the terms. Language barriers may make it difficult to purchase an international return label. I worked retail for 35 years. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Once you request a return, the seller should get back to you within 3 business days. Return shipping for sellers - eBay When you use an eBay label, tracking is automatically included. But that was not the case. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. If I had simply changed my mind, I would certainly pay the return shipping. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. With the new defect rate, it will only get worse. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. How do you know it is your item the buyer takes a picture of? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. This is completely eBay legal, and fair to the seller, as far as eBay sees it. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. ), know that eBay should have your back. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. 'Sitting duck' eBay sellers take a stand against the - the Guardian If you want return shipping to be insured, see our section on alternative return shipping options. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Find It In Seconds! And as far as pictures go, you're right. If the seller receives payment but has not shipped the item, then there is no return shipping cost. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Recently I put up some items I wished to get rid of where the buyer would have to make . If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. Select your carrier and enter the tracking number. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Do You Charge Return Shipping on Damaged Items? If they agree, youneed to send funds to cover the cost. I sent an item back to the seller, but it got damaged at some point in the shipping process. They paid $4.99 shipping and handling and due to their location the actual shipping was less. But , as we all know, not all sellers (or buyers ) are honest. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Send the order back. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Why on earth would you want anyone to spend money sending it back to you? Also we would never sell a broken item pretending that it was not broken. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Need an update on an open return request? ~Sandy 0 Kudos Login to Reply or Kudo Options When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Since he didnt package it properly, he may not be able to collect the insurance. It doesn't count against your ratings but it doesn't look good when potential buyers see this. You've been a member since 2010 and you've logged dozens of transactions. Photographs show that you have lived. -Unknown. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. the Transaction Details page may have the requested insurance information. Fear of what could happen could be keeping you from making the income you deserve to make. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. How To Write a Return Policy (+ Free Template) (2023) - Shopify ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. What am I going to do with the returned item? Yes, offering a return policy is an option for all sellers. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. eBay Money Back Guarantee covers most transactions on eBay. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Tips for returns For items that have a total cost of $750 or more, signature confirmation is required. Then to top it all off she left negative feedback calling me a liar. You can also check the progress of your return request at any time. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Do You Charge Return Shipping on Damaged Items? If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Read our most popular questions and answers on how to handle return shipping for items you've sold. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Jen in Indiana. 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. :) OutsideObserver2 3 yr. ago Enter the desired refund amount, and select Send refund. Start an item not as described claim, cite damaged in transit, and get a full refund. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. For more details, please see our Condition of returned items policy. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem.