Confrontation is something that you may experience as a health and social care worker, especially if you work with individuals that display behaviour that challenges, so it is important you a familiar with your employers agreed ways of working and each individuals care plan so that you know how to handle these situations correctly. Many changes can be uncomfortable at first, so its important to avoid abandoning new ideas too early. Agreed ways of working encompass policies, procedures and protocols They describe the way that your employer wishes you to work within your role Your employer must provide them and ensure they are kept up-to-date Ask your employer where you can access agreed ways of working (e.g. It might begin with something as simple as starting to confront people when you feel there is conflict. Report a concern if you are a member of staff - CQC Conflict management is a vital skill that involves handling confrontations tactfully and constructively. Whether in the office, distributed, or fully remote, teams can benefit from openly discussing their working habits and aligning on expectations in order to elevate the entire teams collaboration style, productivity, and performance. pain or discomfort Legislation that relates to this includes: The Health & Safety at Work Act 1974 Lowest? This website uses cookies to improve your experience while you navigate through the website. 3.4c List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses There are agreed ways of working in relation to reporting any mistakes. We also use third-party cookies that help us analyze and understand how you use this website. If it's early in the game and viable, you might even want to be self-deprecating. Find a way to pursue clear and honest lines of communication to ensure you feel heard and are taking active steps to directly address a situation. The information must be accurate and legible. In addition, you might be the person that pretends that everything is fine, even when it is not. The Most Effective Way of dealing with Confrontation in the Workplace DSDWEB: FREE STUDY GUIDES FOR CARE QUALIFICATIONS, Answers for the Care Certificate and Levels 2, 3, 4 & 5 Diploma/NVQ. Your organisation will have agreed ways of working about how adverse event, incidents, errors and near misses are recorded and handled. Covers occupational health and safety and places a duty on employees and employers to look after the health and safety of persons in the workplace. Be sure to recognize it when team members demonstrate the new commitments, and provide gentle reminders (privately) to those who might have fallen back on old habits. If they make a decision that you believe is unwise or unsafe, you can write a risk assessment to reduce or minimise the risks. [5] As with most things, there are agreed ways of working for reporting and dealing with confrontations. This will be used to determine how to support the individual better. When we engage with people our perception of them and their perception of us may be influenced by each others previous experience of similar situations. When you are confronting someone else, there are a few things that you can do to work on the situation in a mature manner, thus, helping avoid conflict. You should take the time to familiarise yourself with it so you know what to do if you are faced with challenging behaviour. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. ActivTrak helps companies unlock productivity potential. Instead of trying to work together, the worker might hesitate to argue and might focus instead of accommodating the boss' ideas so the worker is not fired. Examples of situations that you could come across in Active that could cause confrontation. This cookie is used by Google to make advertising more engaging to users and are stored under doubleclick.net. Though many people might think that compromise is a good way to approach conflict, let us think about this a bit more. Ive found that sharing a note similar to the below prior to the discussion helps the team understand the meetings purpose and desired outcomes. No matter which format you use, you should try to include as much detail as possible in the record, ensure it is accurate, legible, up-to-date and complete and factual (e.g. Consider reaching out to an individual in advance to walk him or her through the agenda, desired outcomes, and you can provide this note taking template to help provide structure. In addition, if you need more time, set up an additional time or see if the other person can extend their time. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. List of Station 19 episodes - Wikipedia You may never come to resolution with the other person, and this can create a strange dynamic in the workplace. Writing a page in a journal to vent on paper or doing some tapping (also known as the. This cookie is set by pubmatic.com for the purpose of checking if third-party cookies are enabled on the user's website. Your organisations agreed ways of working should specify where and from whom you can access support. states only facts and not your own feelings or opinions). Percy had admired Reyna's toughness. Outline What Is Meant By Agreed Ways Of Working Essay You will also want to go into the meeting with a positive attitude. Explain the agreed ways of working for reporting any confrontations Team working is one of the essential aspects in any setting. Confrontational situations often call for us to make on-the-spot risk assessments to reduce risks. The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. 3.4c List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses, REFLECTIVE PRACTICE: A COMPREHENSIVE GUIDE, Unit 3.10: Develop the speech, language and communication of children, Critically evaluate provision for developing speech, language and communication for children in own setting, Reflect on own role in relation to the provision for supporting speech, language and communication development in own setting, Implement an activity which supports the development of speech, language and communication of children aged: 0-1 year 11 months, 2-2 years 11 months, 3-5 years, Plan an activity which supports the development of speech, language and communication of children aged: 0-1 year 11 months, 2-2 years 11 months, 3-5 years, Create a language rich environment which develops the speech, language and communication of children in own setting, Unit 3.9: Facilitate the cognitive development of children, Critically evaluate the provision for supporting cognitive development in own setting, Lead a learning experience which supports the development of sustained shared thinking in children aged: 0-1 year 11 months, 2-2 years 11 months, 3-5 years, Plan a learning experience which supports the development of sustained shared thinking in children aged: 0-1 year 11 months, 2-2 years 11 months, 3-5 years, Create an environment which facilitates cognitive development of children in own setting, Analyse the use of technology in supporting the development of cognition in children, Describe the role of the Early Years practitioner when facilitating the development of cognition in children, Analyse how theoretical perspectives in relation to cognitive development impact on current practice, Describe theoretical perspectives in relation to cognitive development, Explain how current scientific research relating to neurological and brain development in Early Years influences practice in Early Years settings, Work with parents/carers in a way which encourages them to take an active role in their childs play, learning and development, Make recommendations for meeting childrens individual literacy needs, Analyse own role in relation to planned activities, Evaluate how planned activities support emergent literacy in relation to current frameworks. 2.3 Ways in which legislation, codes of practice and agreed on ways of You can begin just by asking them how you can work together in a more effective way, or you can be honest about the fact that you want to solve the problems together. If challenges arise, encourage the team to give the changes a fair shot. In addition to legislation and codes of practice, agreed ways of working are incredibly important for social work. Broadly speaking, they can be divided into these four groups: Biological - e.g. 3.5e Explain the agreed ways of working for reporting any confrontations As with most things, there are agreed ways of working for reporting and dealing with confrontations. The Control of Substances Hazardous to Health Regulations 2002. Agree on the best solution and determine the responsibilities each party has in the resolution. Knowing your own level of competence and skills, knowing your job description. The act also requires:- Adequate training of staff to ensure health and safety. Or if an individual is being verbally abusive towards you, you may decide the best action is to remove the target of their anger (yourself) from the situation and go to another room. Your organisation may offer training on conflict resolution and there are many resources on the Internet. Why not take an, How to Outline and Organize Your Award Winning Speech, Business Management Tools: Accounting Principles and Inventory Control. The purpose of this cookie is targeting and marketing.The domain of this cookie is related with a company called Bombora in USA. Moreover, this knowledge can help you see what another person might be doing, and you can find out more about what you are doing when you engage with others. Are there ways that will help us work together better in the future? This category only includes cookies that ensures basic functionalities and security features of the website. This cookie is installed by Google Analytics. If you are too defensive or too aggressive, the confrontation could escalate further. Use verbal judo (or, The Art Formally Known as Good Bullshit). agreed ways of working. If you have experience working with an individual then you may be able to pick up on signs or triggers that they are upset and initiate a conversation to try and resolve it before it escalates. Standard 9: Awareness of Mental Health, Dementia and Learning Disabilities, Standard 15: Infection Prevention and Control, Implement Person-Centred Approaches in Care Settings, Safeguarding and Protection in Care Settings, Health, Safety and Well-Being in Care Settings, Understand the Context of Supporting Individuals with Learning Disabilities, Promote Personal Development in Care Settings, Promote Equality and Inclusion in Care Settings, Promote Person-Centred Approaches in Care Settings, Promote Health, Safety and Wellbeing in Care Settings, Promote Effective Handling of Information in Care Settings, Duty of Care unit for the Level 2 Diploma in Care, 3.1b Describe how the duty of care affects their own work role, 3.2a Describe dilemmas that may arise between the duty of care and an individuals rights, 3.2b Explain what they must and must not do within their role in managing conflicts and dilemmas, 3.2c Explain where to get additional support and advice about how to resolve such dilemmas, 3.3a Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working, 3.3b Describe who to ask for advice and support in handling comments and complaints, 3.3c Explain the importance of learning from comments and complaints to improve the quality of service, 3.4a Describe how to recognise adverse events, incidents, errors and near misses, 3.4b Explain what they must and must not do in relation to adverse events, incidents, errors and near misses, 3.4c List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses, 3.5a List the factors and difficult situations that may cause confrontation, 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation, 3.5c Describe how to assess and reduce risks in confrontational situations, 3.5d Demonstrate how and when to access support and advice about resolving conflicts, 3.5e Explain the agreed ways of working for reporting any confrontations, Describe how duty of care affects own work role, Describe dilemmas that may arise between the duty of care and an individuals rights, Explain where to get additional support and advice about how to resolve such dilemmas, agreed ways of working for responding to and handling complaints, The Management of Health and Safety Regulations 1999, The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), The Control of Substances Hazardous to Health Regulations 2002 (COSHH), The Provisions and Use of Work Equipment Regulations 1998 (PUWER).