has a reference to a class action law suit filed in 2017 I said "I said mail, not phone, not fax, and not email". Thanks! www.sunsetscam.com I am okay to take the 'hit' with collections, but did you make any more payments? If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! VW Car-Net Not Working, Lawsuit Blames 3G Sunset . This company took advantage of the opportunity to be just as fraudulent as Sunset Group has been shown to be. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. Here are a couple tips that can assist you when selecting an organization that is respectable and will not scam you: The only companies we recommend you work with are the ones that offer escrow, so you dont need to pay them until theyve effectively assisted you with getting rid of your timeshare. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. I bought their package and regret it very much. Me and my mom were mislead and not they said our membership cancellation is not valid. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. So would I Earl. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. This is when we knew the postings on the Internet were so very true. On latimes.com, Timeshare Exit Team publicly stated their average cost is about $4,000 paid up-front. Please be aware of these types of schemes. zillayh@gmail.com, We are also victims of Sunset Group. Jan 06, 2019 4:36 pm EST. However, you may still be able to get out of your contract by exercising your rights as a consumer. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. Cancel RCI and Interval International Membership? Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. when we went to the sellers office we were told they do not buy back units. They tell you lies to make you buy their packages. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. The combined costs was equal to or greater than what was being offer. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. 6. What a lead in! I have been trying for months to speak with someone on the phone. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. These specialized businesses are designed to help get you out of your contract, usually for a fee. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. The complaint has been investigated and resolved to the customers satisfaction. This will surely increase the credibility of your complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. Sunset World Resorts & Vacation Experiences. Search Close. Have you been able to get any resolution? "You get a detailed email after paying for the package, there will be a link where you can make your payment". Login. This was again was a bad mistake. Ripoff Report | The Sunset Group -The Royal Review - Cancun, Mexico There have been a few lawsuits Sunset Group has been involved in. i wonder is there is a law firm willing to undertake one? At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. I feel Sorry for those who have suffered from this kind of scam. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. It was very overwhelming and confusing. It is part of the Sunset World Company. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. This may also include calls and text messages to my wireless telephone numbers. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. How to Get Rid of a Timeshare with a Mortgage Balance? Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file Sunset neighbors sue over contentious affordable housing project Search. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. How to Get Rid of Garza Blanca Timeshare ? . Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. please ask me how: maintenancefee@sunset.com.mx". sunset group / fraud and dishonest. We only suggest companies with high ratings and verified customer reviews. The plaintiff is . Hi goaliemike, we are here in cancun, we were scammed. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. We are seeking total resolution. They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. The first was to continue with the upgrade - which we did not want. That really shakes them up. We told them that we were there to relax and did not want any meeting. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. Be the first one to write one. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. Everything said was identical, currently arguing with them to cancel the contract. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. Average Cost to Get Out of Your Timeshare? 3. I was in suspense. Sunset Group, Customer Service Center - csc@sunset.com.mx. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. I basically told the woman on the phone that I was reading posts about them and they were not good. We review timeshare exit companies so owners can make an informed decision. We trust this article has been useful. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. I promised nothing. Ripoff Report | sunset group complaints, reviews, scams, lawsuits and Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). How did it turn out for you guys? When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. How To Get Out of a Diamond Resorts Timeshare? Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. This may also include calls and text messages to my wireless telephone numbers. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. we aso believe that they released our contact information which led to us being scammed out of $55000 USD for a resale the brokers stated they were working with the resort regarding 42 units. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. How to Get Out of Raintree Vacation Club Timeshare? By providing my contact information and clicking submit, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. a complaint VS. Sunset . Sunset World Resorts & Vacation Experiences Review: sunset group These cookies do not store any personal information. You can explore this all the more effectively by reading past timeshare exit reviews. However, there are a few options available if you want to get out of your contract. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. We are rather disgusted with Sunset and would like to chat with any/all about this. How to get rid of a Mayan Palace Timeshare? Didn't seem like a bad deal to us. Very unusual procedure. After being faced with such an unexpected expense my fianc and I decided that there was absolutely no way we could afford the "vacation package" that we had signed up for. But the highest success rate weve seen is when owners hire a reputable timeshare exit company. this is a forum with more complaints made to royal elite: It does not guarantee you any actual access to a room for any amount of time.