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Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Are there any age restrictions enforced on my event? I've purchased a ticket and my event is tonight! Do I need any special hardware or software for print at home tickets? They ended up rejecting my application for a refund and closing it down entirely. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. means the unforeseen change of the date of an examination that. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ticketek Marketplace - Buy and Sell Tickets Where You are the business owner or registered Director, or a member of Your family is. A doctor cannot be You or a member of Your family. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Are Refundable tickets available through Ticketek Marketplace? Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). You'd think that but I had the same shitty experience with them on this front. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I find the app difficult to navigate. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Please also read the General Conditions of Refund. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. etc.WHERE IS THE ACCOUNTABILITY? Where the examination is being provided by a commercial business (not by an educational board). Cannot add tickets to wallet. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Are Refundable tickets available through Ticketek Marketplace? Please also read the General Conditions of Refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. What gives? I would and do prefer not to use their services. A copy of the letter requiring Jury Service. Is it cheaper to book online or through a travel agent? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. We may consider other Emergency Circumstances at our discretion. Immediate household persons living together at the same permanent address. Ticketek Australia | ProductReview.com.au ProductReview.com.au has affiliate partnerships. Frequently Asked Questions for Eligible Refundable - Ticketek Australia You may also wish to resell your tickets if you cannot use them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. The only reason people buy tickets from Ticketek is they have no other choice. Here are 8 tips for writing great reviews. They will do anything to hide from you. If there is a financial failure of any Transport provider. Safe, Fast and Verified IMPORTANT Any translation of this document from English is for assistance and information only. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. I have been linked to your site from Ticketek.co.nz. A copy of the travel warning from the Government Agency. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Sell tickets directly from your Ticketek Account. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Abhorrently bad process for handling refunds and rescheduling due to illness. Conditions that are unpredictable and the event is more than two months in the future. Basically, because they're the only game in town, and they can do whatever they fucking like. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. They stole my money too. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Buy guaranteed tickets for sold out events at a fair price. Immediate household persons living together at the same permanent address. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Secure Accounts Widget Why does Ticketek Marketplace charge fees? Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. No contact, no reply, nothing.You have stolen money from thousands of people who need it. i spent 2 hours online and still didn't manage to secure tickets. A copy of the travel warning from the Government Agency. Never ever again. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Therefore, it's impossible to speak to an actual person. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Maisie Peters: 7:00 7:45pm Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I haven't received my order confirmation email. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I paid the additional cost in checkout for refundable tickets. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. . Are Refundable tickets offered on Gift Voucher sales? Send them an inquiry many times and they are not answering! Ticketmaster Resale | ProductReview.com.au Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. No way to recover tickets. Ticketek Marketplace - Buy and Sell Tickets Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. We/Us/Our We are the Booking agent with whom You made the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. means weather where a Government Agency has issued warnings not to travel which mean. So thanks very much! A more suspicious person would say that they know this as it seems they have done it to others on the product review website. You may also wish to resell your tickets if you cannot use them. Safe, Fast and Verified Scalping 18. There is no phone number, only an email which does not get answered. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. More Info. Was given tickets for Ed Sheeran concert as a gift. Safe, Fast and Verified Zero stars, uselessly run, waste of a time company. A copy of a notice from the examination body, school, college, university confirming the change of date. Anyone can write a Trustpilot review. Can never get a refund on tickets and/or speak to someone within Ticketek. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek Marketplace (marketplace.ticketek.com.au). Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek routinely mismanages ticket processing which should be simple. Sell tickets directly from your Ticketek Account. Wife tested positive on 13th. New comments cannot be posted and votes cannot be cast. Ticketek Marketplace I reported the scam to my credit card provider! Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. How totally useless. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I will never purchase anything with you again. Refunds & Exchanges Follow New articles New articles and comments. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Absolutely appealing customer service!!!!! Three years after buying multiple tickets for a cancelled concert I still havent received a refund. ?DO NOT BUY TICKETS FROM TICKETEK! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I replied and asked for a direct line or email address to speak to management/no reply since. Any temporary relocation for work must be for a period of at least 3 months. Youmade an unsuccessful request for annual leave for the date of theBooking. I can not believe in this day and age HOW BAD this company is. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. 2023 ProductReview.com.au Pty. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Ticketek refunds, the true facts - The Vigilante News I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Worst website and app I have ever used!!! Make a report to ACCC. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). They haven't responded to my emails! Why is this company even allowed to operate?????? We/Us/Our We are the Booking agent with whom You made the Booking. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. I tried calling, emailing before the show, had I had a response we would have made the show. Sell Ticketek tickets | Tixel Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Fire A report from the fire service and/or police. What a disgrace!! Download the Ticketek App & add your ticket to your wallet now. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Doors Open: 5:00pm This is such scummy conduct. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Find out how we combat fake reviews. (This can normally be obtained from the transport companys website). Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Years ago I did a few days temping at Tiketek. Create an account to follow your favorite communities and start taking part in conversations. Ive forgotten my password/My password has expired. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Where documents can be replaced in advance of theBookingor on the day. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. PDF Ticket & Entry Conditions means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Poor service really. Sell tickets directly from your Ticketek Account. Attendance at business meetings and business travel. Why should I buy from Ticketek Marketplace? If enough people do it they'll be investigated. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Budjerah: 6:00 6:30pm Presented by: means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Can I use a Ticketek gift card or voucher? The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I couldn't return to where I was, no progress, the booking system repeated itself, etc. I want an refund, yet there is no way I can get it. Where You have not been physically examined by aDoctor prior to the date of the Booking. means an unforeseen circumstance completely outside. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Please also read the General Conditions of Refund. Confirmation that the document cannot be replaced in time for the Booking. They do but its retarded. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Website doesn't work. No reply emails or any form of communication. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions The best person in the world. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. We use dedicated people and clever technology to safeguard our platform. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I am trying to buy tickets but it says unable to lock the ticket. Sell tickets directly from your Ticketek Account. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Clunky unhelpful booking site for Mary Poppins Melbourne. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. means cancellation or significant delay of flight(s) which. Proof that the passport has been reported to and cancelled by your Government Agency. There is no phone number, only an email which does not get answered. Requesting a Refund. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Many of us haven't booked on line since COVID started, The site is worse than I remember. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. They agreed I shoudl get a refund, then asked for my account details for the refund. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Just fake a doctors note, cant imagine they review them too carefully. Forcing people to own smart phones is not giving people choice and freedom. What to do?? It's criminal and needs serious investigation. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. What is the Ticketek Marketplace Terms and Conditions for? You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Why is the price displayed on my ticket different to what I paid? Refunds & Exchanges - Ticketek Australia Are Refundable tickets offered on Gift Voucher sales? Then I looked on Trustpilot at their reviews and really started to worry! Safe, Fast and Verified etc. I have now been trying for a refund for 6 months. It's about $1500 and I have no idea what to do next. Ticketek - Refundable Don't EVER buy for a friend, NIGHTMARE. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Change My Location Companies can ask for reviews via automatic invitations. Pleased to meet you, won't you guess my name? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Any translation of this document from English is for assistance and information only. , please contact the Customer Service team directly for further advice about your Refund. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). confirmation or our website for contact details. In event of a Refund Application the English language version shall be the basis of settlement. Would I ever get the tickets! Attend participate in, take part in, use, or be present at. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . failed the examination previously and had to re-sit. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. We missed the show! There is not one good review about this dodgy company. Might be worth looking into? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Refundable tickets via tiketek not refundable? : r/sydney Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Breakdown A copy of the call out note froma nationalbreakdown recovery service. Almost 90 days and still waiting for my refund back. Hands down. I recognise the terms of service were available, but nobody reads those. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ticketek Marketplace - Buy and Sell Tickets Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. On-top of that you cant call anyone to purchase ticketsTerrible. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? This is not an insurance policy. The office was just as bad as the ticket fees would have you believe. Ltd. All Rights Reserved.