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If you forget let say your jacket and your in the theater you call your butler. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. What a great way to start the day! Help you plan and execute a cocktail party you host in your suite. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. With up to 6,694 sq. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Learn more. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. In one case I waited in the Lounge for my Butler escort. Tipping the butler and concierge in the Haven - Norwegian Cruise Line ft.*, the Deluxe Owners Suite pampers up to six guests. Some people get great service, some just ok., some not very good. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? It is a cruise ship not Downton Abbey. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Disney Cruise Line offers four cabin categories with the creme-de-la-creme being Concierge. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. We asked about 4 times for special treats as we were having visitors. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? Look for the connecting stateroom icon. Fire Chief, September 20, 2017 in Norwegian Cruise Line. It will likely also be in accordance with the level of personalized service that you recieve. So as you can see each cruise with a butler is different, There have been trips that we never used the butler. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. By continuing to browse the site you agree to our use of cookies. Explain the pillow menu and deliver your selections to the room. Explain your cabin amenities and make sure you know how to use all of its features. Makes onboard reservations for everything from meals to child care to shore excursions. Mountains and beaches look so much better from a penthouse view. Passengers exempted from the new (uncommon for the industry) room service fee are only the occupants of "The Haven" suites. Just up the tip. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Additionally, they will escort you to different destinations on the ship as well as assist you with debarkation by carrying your bags to the gangway. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The Haven has plenty of space for guests to lounge and relax. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). Call me with your order and I will set up your room." Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. And be sure to call for butler and concierge service anytime you like. Planning a cruise for the coming year? In my previous article, I told you what its like before you cruise, when you check in, and what you can expect in your stateroom. Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Phoenix Concierge Services. Some lines, like Silversea, have a butler for every suite. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. I think he'd be too busy around at yours, thank god! Copyright Cruise Blog Media LLC 2023. By Tomorrow could be a plate of hand-made chocolates or a canap assortment. The magic starts before you even board the cruise. They also handle your priority disembark at the end of the trip. Many cruise ships don't have any concierges or butlers at all. Started August 27, 2021, By Any discussion of tipping on a cruise will bring out a wide variety of opinions. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. *Square footage and stateroom configuration and capacities vary by ship. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. With up to 875 sq. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. This will greatly affect the level of tips that you are expected to reward their service with. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Think of it this way. DECK 20. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Sleeps up to five guests. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Contrary to rather bizarre misconceptions, the butler does not stand there in a uniform and white gloves waiting on your beck and call they come when you call them, and stop by once or twice a day to check in. In simple terms, a concierge is in charge of assisting you with things outside of your cabin while a butler's domain is very focused on your cabin and its amenities. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. If anyone has given us outstanding service, we will tip extra at the end of the week. An aft-facing suite would include a butler/concierge. Disney offers a sort of butler service for its concierge-level guests. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. Serve afternoon canapes and/or afternoon tea in your cabin/suite. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. Job in Phoenix - Maricopa County - AZ Arizona - USA , 85016. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. . Sometimes it's worth a large investment to reap the benefits of a great credit card. I will call him. An aft-facing mini-suite would not include a butler/concierge. He came back after 10 minutes or so, full of apologies to us but full of thanks for what I did. It was kind of neat. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Thanks to all. The largest city in Arizona, Phoenix is also one of the largest cities in the U.S and is home to over 1.5 million people.As a major transportation hub, Phoenix is a financial, cultural and economic center for the Southwestern United States and is also known for its performing arts, museums and events. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. Therefore, most passengers generally tip with cash. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Makes reservations for evening shows and other entertainment options. Champagne, custom selection of liquor, fruit, bottled water and sodas. Hey, you only live once! LOL! Celebrity Cruises is one of those lines that offer both concierge and butler service. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! Another thing to consider doing is to fill out Hero cards for the workers. Job specializations: Real Estate/Property. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. They also receive priority boarding on embarkation day and express debarkation. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. Does NCL track this activity? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. From here, the sky is quite litterally the limit. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Related: 21 tips and tricks to make your cruise go more smoothly. We are dedicated to promoting Pacific coastal cruises and supporting a community of west coast cruisers from ports including San Diego, Los Angeles, San Francisco, Seattle, and Vancouver as they set sail to destinations around the world. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. For drinks, we tip $1/$2 per drink. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. All Rights Reserved. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. Fine linens, feather duvet on stateroom beds, and a pillow menu. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. On our last cruise the butler arranged dinner in our room for us. You will also have the services of the ships. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). This may be something that is a difference between European standards and American. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). After the party, they will clean your suite while you enjoy the ship. Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. If unfamiliar the Daily Service Charges are: $20.00 USD per person,. We'll run a soft credit check to find special offers, but it wont affect your credit score. The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. Hello all, my parents (90 and 77) still enjoy cruising. While cruise lines may deputize their concierges to do slightly different tasks, here are the sort of things you can expect a concierge to handle on your behalf. Uber Cash and Uber VIP status is available to Basic Card Member only. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We enjoy eating in the restaurants more than we would the room. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. 574 sq. Our butler brought a full breakfast to us every morning. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. They're pretty spectacular! The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. Butler service is something usually offered to passengers who've booked a top-level suite. Even if the ship is new, it is part of the adventure to find your way around, even when dragging our luggage. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. In addition to packing and unpacking for you, your butler on Celebrity cruises will serve your meals, course by course, to you in your suite. Invitations to exclusive cocktail parties offered only to guests of The Haven. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. Celebrating a birthday, anniversary or honeymoon? What's the difference between a cruise ship concierge and butler? Cruising The Haven & Suites: Perks and Details (Part 2) - NCL *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. (Enrollment required for select benefits.). - you should always consider paying more if they did something special for you that made your cruise more enjoyable. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. The first time I let the butler spoil me since I was a suite rookie. Butler Service - Norwegian Cruise Line - Cruise Critic Community Did you mention that you love grapes? Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line Evening turndown service in staterooms. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. Luxurious Accommodations on board Norwegian Bliss Private Sun Deck exclusive to Haven Butler Available Around the Clock Throughout Your Stay Private Haven Courtyard LEARN MORE While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. 301 Route 17 N, Suite 1150, Rutherford, NJ Assists with priority access to tenders to shore. There are certain times of the day such as breakfast and early evening when they can be very busy. What Does A Cruise Ship Butler Do? - Tips For Travellers Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. We were on a very port intensive itinerary with our two kids. The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. These Guild of Professional English Butlers are among the best anywhere at sea. realize that you can be selective about all those services but find out what level you like to be pampered at. 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As is the Butler services anywhere from 4 or more staterooms and would be at odds to, escort that volume. Norwegian Sun cabins and suites | CruiseMapper American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Ship and Suite Orientation. Priority when reserving restaurants and entertainment onboard NCL vessels. White tablecloth in-suite dining, to be enjoyed in guests staterooms. Is Disney Cruise Line concierge level worth it? Started August 27, 2021, By To add to the above, your butler and concierge are shared with other guests. On the penultimate day we had 3 visits with "I hope you have enjoyed the service I have provided!!". ncl concierge service - Norwegian Cruise Line - Cruise Critic Community I love Schweppes bitter lemon, but it's not distributed where I live. Hotel. For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. Next morning I could hobble so was able to go to the restaurant albeit slowly. We used the butler very little outside his duties, most of which could easily have been done by the room steward. Butler service: A blissful perk on high-end cruises - Cruiseable window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; DECK 17. LauraS As first time suite passengers enjoy the services offered - on the next cruise.