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Direct Ferries are trying it on, (with your money). Refund instead of credit notes! - Brittany Ferries Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Thank you for booking with Direct Ferries. This company is totally unreliable and impossible to contact. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. However, if you are traveling internationally, you may not be allowed to board the ferry. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. No additional administration fees will be charged. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Unhelpful Customer Service not prepared to engage or help with simple requests. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. To get to other parts of Desaru, you can easily book a Grab. I should have stayed with you ! Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Refund COVID-19 Cancellation Credit - Terms & Conditions I have already picked up my ferry tickets. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. Would recommend at all cost, better buy is straight from actual company. It is also important to mention that open tickets are usually non-refundable in case of cancellation. Just going round and round in circles with their staff via email. Stay away. So now I just lost my money, because of their incompetence. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. COVID-19 Information I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Thank you. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Googled other phone numbers - all disconnected. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Direct Ferries Ferryhopper has its own terms of use, which you can read here. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Please don't hesitate to contact us, if you have any queries. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Contact We are committed to guaranteeing our customers privacy. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. It goes against our guidelines to offer incentives for reviews. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Can I request a ticket cancellation/change on behalf of another passenger? Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between What terms and conditions apply on my ferry ticket? Book direct with the ferry company and not with those useless people!!!!! You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Can I cancel them and get a refund? General Inquiry/Feedback Request a Refund WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are both english and always lived in England Direct Ferries have no phone available to discuss. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. We use dedicated people and clever technology to safeguard our platform. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. All the above incident has been recorded with the police. They dont reply to your emails or help you! You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Not using e-file? Terrible service, maybe not a scam but don't use them. But apparently they said they have no record of it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However it took 5 weeks, dozens of emails for you to confirm the agreement. I made reservations By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Please note: prices rise as space becomes less available. We are very sorry that you are not happy with our service. All the information you need on ticket changes, cancellations and refunds is here. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Modern excavations have raised the possibility that the name This website uses cookies to help us process your bookings as well as customise and improve your experience. Wondering what happens if your ferry travel plans change? You can check your confirmation email or log into My Account to see if you are able to amend your booking. Direct Ferries This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. sorry about that, in that case I would definitely hold out for cash. ), Sailings to and from over 178 Countries and Islands. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Please use the contact form on our website to request a ticket change. I will rather swim than use the useless company again. having to cancel the chair, which then allows you to book a cabin. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Please react urgently on my requests. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. JavaScript is disabled. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? I appreciate that they are extremely busy atm , but find this unacceptable. Cancellations & Refunds - P&O Ferries Dear Julliete, Many thanks for your feedback! We are easy to contact through our contact form on our website. Date of experience: March 2022. Maybe down to mobile network delays but thought I should let you know. Direct Ferries Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. How cool is that? We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. I could find no way to contact other than amendment. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Will I get a refund if I cancel my booking?