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If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We will pay compensation for damage which is our fault or our contractors' fault. To access this support or speak to an advisor, contact Business Gateshead today. This is commonly known as filing a compensation claim for despair against a housing association landlord. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. endobj We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead pensioner 'shocked' at council's repair works on his home of We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. A public consultation on the future of Gateshead Council's Leisure Services has commenced. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. I have got this complaint, they monitor it and see it through to the end. You can also claim compensation for the damage that has been caused during repair work. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. % Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. New online repair reporting system launched - Gateshead Council Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Our business support events remain cancelled for now. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. <> Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. What are the costs and charges at Watergate Court. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. All rights reserved. You should report any damage to your local housing office. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Regent Street There's also additional service charges from 115.85 a week, this cost is eligible . Gateshead Council aims to complete the backlog by late March next year. The panel decides which services they review based on various criteria. Head of Repairs and Maintenance - Gateshead Council - LinkedIn This makes sure that everyone is treated fairly. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Metropolitan Borough of Gateshead - Wikipedia People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Always ask to see this card before letting anyone into your home. I have to tell you, this week I have had four complaints that have been going on for two years. Section Manager - Repairs - Gateshead Council - North East Jobs Your Employees Portal - Gateshead Council The report found the repair centre's ability to handle calls was deemed 'critically low'. Youth justice services: North East and Cumbria - GOV.UK Repairs & Voids. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Read more about the Housing Capital Investment Programme. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We encourage our people to think differently, do the right thing and be innovative. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. 0191 433 3174. housingadvice@gateshead.gov.uk. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. People really are our greatest asset at Gateshead Council, and we value every employee. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. The department is on the lookout for more callhandlers and building technicians. This is known as the Right to Repair scheme. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Repairs update - Housing Team at Gateshead Council | Facebook Gateshead, England. If this is not possible, we will replace with the items we hold in stock. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We have guidelines on how long different repairs should take. Our business support events remain cancelled for now. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We hope to reschedule these eventsat a later date. To register with My Housing Account, select 'my account' at the top of the Council homepage. Some of these jobs need to be inspected before the contractor can start the work. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Housing contact details - Gateshead Council And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Wherever possible we will place the order immediately. This covers things like outside painting, replacement windows and annual gas servicing. East Ham Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Equipment services :: South Tyneside and Sunderland NHS - STSFT Don't worry, we can still help! Work to the outside of your home may not need an appointment. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Appointment Types - Gateshead Council We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. endobj If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time.