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This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. This morning I clicked on the email icon on my phone and was again asked to login. . Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. We appreciate you reaching out to us about Mail. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. What do I have to change to make my emails send? Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 09-07-2019 on I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! About 4 days letter I get a reply saying the message could not be delivered. 2 users liked/thanked this post: Emails from btinternet.com addresses not received. - Plusnet If not, how do we get a moderator involved? Last Thursday, I stopped receiving email from my @btinternet.com account. PaddyB. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. Having the same problem myself today - unable to send emails from my @btinternet.com account. Today all of our emails addresses would receive, but not send. 23-04-2021 Something went wrong. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 23-04-2021 Might that apply in your case too? by on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com To start viewing messages, select the forum that you want to visit from the selection below. Thank you for your follow up. Just one other thing that might be relevant. 26-08-2021 RobbieMac. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. on About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. It's good (???) Townman, Gandalf. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Thanks for your reply, Townman and thanks to Anne too. I then asked them to login to BT webmail and send me another email and that one came through straight away. This amount is subject to change until you make payment. I can't send emails from my btinternet account on my iPhone Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 14-07-2019 23-04-2021 If you click on them we may earn a small commission. Do other emails they send get to where they need to go? 18h40. Policies vary between broadband providers. Thank you, JW. Emails from BTInternet.com not being received in Mail When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Neither of these has solved my problem. The worrying thing is I don't know how many other emails I'm not receiving. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Townman, Gandalf, anneoconnor. This is NOT 'A solution'. Why cant my email address have BT.com in the display name? It seems that I can only send messages to my iCloud account from the iMac. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. If that doesn't fix the problem, see the next section. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 4) Send an email to your main contacts to let them know your new email address. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Thanks for the suggestion. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). 2 users liked/thanked this post: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Problems with email | BT Help We always endeavour to grade correctly and. 15h31. 20h31, on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Sadly not the same as my experience. It seems that my account SMTP setup was changed (without my input). Doing so can save hundreds of pounds. 26-08-2021 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Any suggestions please, User profile for user: 3) Import all of your contacts from your old account to your new one. None of the posts I have seen are the same as my problem however. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. 26-08-2021 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. What can be done to fix this problem please? 15h27, on Emails to btinternet are blocked - how can we fix this? - BT Broadband Also one of the two that I received recently was sent in December. Thanks for the super fast analysis and reply. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This site contains user submitted content, comments and opinions and is for informational purposes Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Contact Us - Customer Support | DISH Looking through previous posts I see this has been a regular problem. If I changed my email address I would be bound to lose something important. for DISH Protect Silver unless you call to cancel. on Working on the theory that it was another case of BT doing something, I decided to leave it overnight. MisterW, bobpullen. Just goes straight to outbox, then tries to send . Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Fix a problem | BT Help Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I changed "Authentication" to "Password" and clicked on "Save". Apple disclaims any and all liability for the acts, Customer: replied 2 years ago. I am using the Outlook app on a Samsung phone. 16h05. 14h17, on I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. What can we help with? on The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Sky allows former customers to keep their email account free of charge and indefinitely. Terms and conditions of the sale . (The fix did not work until I had quit Mail and relaunched it. - edited 15h22, on So hardly time for a timeout to have occurred. 16:52 EST 04 Mar 2023 14h00, on It might be worth changing your SMTP port to see if that helps. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Email: timforrester@btinternet.com. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 15h04. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 2. @stevebrass Thanks, but same result as before. 11h40. I have a group of 14 people set up under Outlook 365. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. We receive the following message when we try to send from our Mac. I have exactly the same problem and would love to get a solution. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Has anyone experienced this problem. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. BT L1 agent wasn't able to resolve and it has been passed to their email support team. By coincidence(? on I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 26-08-2021 Looks like no ones replied in a while. Gmail and Outlook are two of the most popular. 'I have always used the same email address,' says Dave, 79, from Cambridge. 13h18. 23-04-2021 What does this mean? Hopefully, we can get this resolved quickly. Page 1 of 2 1 2 Last I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. Then power on the phone and iPad and tell me if it still has the problem. I consistently receive this warning:whenever I try. We'll need to look into this and we'll get back to you next week. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Today all of our emails addresses would receive, but not send. We do not write articles to promote products. One of the mails having been sent as long ago as April 4th. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 26-08-2021 For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. on We do not allow any commercial relationship to affect our editorial independence. 16:52 EST 04 Mar 2023. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 17h25. Unfortunately, it did not work. Switching email address if you have never done so before can feel like a daunting task. 21h18, I have got my email working again. No disrespect intended as your advice is probably based on years of experience of BTs service! I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. We can't ditch our broadband we'll lose our email address! It's reassuring not to be alone. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 17h33. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I installed the outlook App on my iPad and it works perfectly I'm afraid. BT allows former customers to access a basic form of their email account for free. 13-07-2019 Refunds. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password But again got error messages which I now cant remember. I feel there is something going between Google and Apple. 23-04-2021 The other two people that are having the same problem are using Samsungs, but haven't said which model. 09-07-2019 This started suddenly about 5 or 6 weeks ago. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 19-12-2022 Not receiving @btinternet email - Microsoft Community Various errors messages. 13h52. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Although port 587 will usually work, port 465 is the recommended port. Our standard shipping option is via Royal Mail airmail. Go back to: Email help. This has made me want to look a bit further and so I found the Community. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. The problem is also affected by the addressee. 09-07-2019 on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. If you're having problems, try logging in to webmail. The account I am using is Gmail (the google mail). Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. - last edited on My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. None of the posts I have seen are the same as my problem however. Copyright 1995-2023 eBay Inc. All Rights Reserved. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If everything works fine in webmail, you may need to check your program settings. 23-04-2021 I can take the same message and copy it into gmail and send from there and it gets through with no problem. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I can't afford the risk.'. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. on 10-07-2019 We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. BT are blocking the complete domain which the sender is sending from. The article below can help if you do not have any other user account to test with. I spoke too soon. on It's not just that there has been a delay. I can send test messages to my iCloud e-mail but not other addresses. 23-04-2021 This isn't just a small delay. I can take the same message and copy it into gmail and send from there and it gets through with no problem. provided; every potential issue may involve several factors not detailed in the conversations If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. I have cleared cache and data. 10h38 I can't send or receive messages in Outlook - Microsoft Support