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1. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. Royal Caribbean Continues to Offer Flexibility for Guests With Three 1.10 If I have to cancel my cruise holiday, will I receive a refund? Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. Posted August 3, 2010. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Each cruise line has different rules for payment due dates and cancellation deadlines. Is Celebrity doing this to eliminate the price reduction refunds? These groups may take place on the dates when you are sailing with us. I have never heard of a grace period. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. I suppose I'll go ahead and pay it but I am a t. How many days is the Final Payment required before the cruise? The Latest Social Media Scam: Cross. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Copies will be available from our suppliers. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Ashley Kosciolek. Please advise us in writing of any special requirements you may have at the time of booking e.g. Final payment due date - Celebrity Cruises - Cruise Critic Community These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. The travel organisers own booking conditions will apply to your contract. and will dispose of containers holding alcohol. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. We may record calls to our call centre for quality and training purposes. Celebrity Cruises; Cruise Critic Community. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. You may then be left at any port or place at which the ship calls without us incurring any liability. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. Celebrity Cruises. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. The prices shown in this brochure show from prices. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. We logged on and an outstanding balance of 26pence was showing. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). (For holiday sailings final payment is due 105 days prior to sail date) B. Forums. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Some flights will involve a change of aircraft. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. About two weeks from payment date we tried to pay on line. In order to process your booking, we need to collect certain personal details from you. Guidance is also available from NHS (Scotland) on the FitForTravel website. Please contact your Personal Cruise Specialist for further information. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. If your flight tickets have been issued, standard airline cancellation penalties will also apply. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Copies of the applicable International Conventions and Regulations are available from us on request. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. I just talked to a Captain's Club rep. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Affluent Media Group, a Dotdash Meredith company. Drones used on the ship will be confiscated till the end of the cruise. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Any increased non-refundable deposit payment required will be advised to you at the time of booking. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. 5.1 What If I am travelling with a group? For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. https://www.celebritycruises.com/gb/privacy-policy. Yes. Please see your Confirmation Invoice for further details of our recommended insurance broker. 2.2 Are there any prohibited items that I cannot take with me? We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Royal Caribbean pushes back final payment for April and May 2022 cruises 2.6 What are the passport and visa requirements for my holiday? Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). For most international flights, this will be the Montreal Convention 1999. Regrettably, flight delays do occasionally occur. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Standard kosher meals must have been requested on the guests booking in advance. 1.5 What happens to money paid to a travel agent? You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. All bookings are subject to these booking conditions. If this holiday is in fact cheaper than the original one, we will refund the price difference. . Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Royal Caribbean pushes back final payment date and will allow kids to 3.2 What class of flight seat/ticket is booked? Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . 1.11 Can I make changes to my booking after it has been confirmed? For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. Visiting from {country-flag} {country-name}? If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Your holiday will not be protected by our ATOL or ABTA membership. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Common interest groups and immersion sailings. We reserve the right to increase or decrease the prices of unsold holidays at any time. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. A cancellation can come for any reason on any booking made by January 31, 2022. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Celebrity Cruises | Future Cruise Credit - RCI Cruise If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. We can only pay you compensation (if relevant) if the following conditions are met: If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. NOTE: The only exception to this policy are curling irons and hair straighteners. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please contact your G.P. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. That typically can be done while you are on with them to confirm the receipt of the email. When is the final payment for my cruise vacation due? Please check our website for full details. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. Celebrity Cruises: Payments and Refunds - Vacations To Go Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. 5.7 What is your liability towards guests? If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. You must also give us details of any relevant insurance coverage you hold. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. If so, these will be confirmed to you at a later date. Expand. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal (b) Airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passengers passport) to the U.S. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise.