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This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. 2023 Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At first I didn't understand why she was so upset about an easily replaceable phone. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple Professional Training courses are available now at training.apple.com. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Certifications are updated on a per product basis annually. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple's most powerful Mac will finally shift to Apple silicon. Both full-time and part-time jobs are available. You maintain composure and customer focus while troubleshooting and solving issues. Apple Inc. All rights reserved. Do you love how it feels to help others? The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. For more details and to apply, visit macadmins.org. We draw on the differences in who we are, what weve experienced, and how we think. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Europe's No.1 Apple Training Specialist. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. This cookie is used by the map which helps visitors to identify and reach the facility. IN-Technical Specialist - Jobs at Apple (IN) Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. When a customer needs assistance, you quickly assess their situation. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Add to Favourites IN-Technical Specialist. The cookies is used to store the user consent for the cookies in the category "Necessary". Apple Technical Specialist Resume Example & Writing Guide Learn more (Opens in a new window) . To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . There is tons of support when needed and the training/onboarding process is great. Surname must be different to the First Name. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . They can also help businesses to develop and implement best practices for protecting their data. Copyright 2023 Apple Inc. All rights reserved. A woman in tears came into the store because she had dropped her phone in the water. Please note that all salary figures are . A selection of macOS tips to make your Mac life a more effortless experience. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. What Is A Technical Specialist - Zippia These cookies ensure basic functionalities and security features of the website, anonymously. United States Department of Labor. 2023 Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Own your learning schedule with self-paced, online courses. Communication skills: Communication skills are essential in any technical role. iOS 17 Wishlist What Do We Want to See? This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Ability to work independently: Independent work is a necessary skill for technicians to have. United States Department of Labor. View All Courses Questions? Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Records the default button state of the corresponding category & the status of CCPA. Title(s) held: My official title was "specialist." Along the way, youll be updating your technical know-how and educating team members about technical issues. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The courses are sequential, and build on skills and concepts as the user progresses. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple training delivers everything you need to learn about the technologyonline and on your time. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. The next 10 days were essentially "Apple boot camp." Theyre so grateful and that feels really good.. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We deliver a full range of Apple courses, including support and repair training for Apple devices. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Helping customers and providing technical assistance. Apple is an equal opportunity employer that is committed to inclusion and diversity. Necessary cookies are absolutely essential for the website to function properly. Under a partnered program of KellyConnect for Apple. In this role, you wont be expected to repair hardware. Copyright 2000-2023 MacRumors.com, LLC. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You will be working with customers one-on-one to help them with their Apple products. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Training Own your learning schedule with self-paced, online courses. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. It was just a few days later when I received my first follow-up call. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. When a customer needs assistance, you quickly assess their situation. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? There were crazy long lines, especially for the iPad 2, and the iPhone 5. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Come eager to listen and learn from your team, your mentors and your customers. CA-Technical Specialist - Careers at Apple Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. However, you may visit "Cookie Settings" to provide a controlled consent. Access your favorite topics in a personalized feed while you're on the go. Lots of different people to learn from and meet. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. . View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title You reassure customers when delivering product diagnoses and potential solutions. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Its a secure, shareable credential. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. The entire store team benefits from your commitment to providing the best care for customers. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Get weekly top MacRumors stories in your inbox. The work environment for an Apple technical specialist is usually in an Apple Store. When a customer needs assistance, you quickly assess their situation. Some employers may accept candidates with a high school diploma or an associates degree. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You know, just like the things we make. Come to us in your pursuit of success. A career as an Apple Technical Specialist can be both rewarding and challenging. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. You may be communicating with customers over the phone, in person or through email. You maintain composure and customer focus while troubleshooting and solving issues. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple Employee Reviews for Technical Specialist - Indeed Salary: Technical Training Specialist in Strathroy (Canada) 2023 ICF Human Trafficking Training And Technical Assistance Specialist Roles based in Quebec require French language proficiency. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Badges are issued and managed through Credlys digital badging platform. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Design and lead tailored in-person and virtual trainings.. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. You have excellent time management skills and can make decisions quickly. Save someone's day. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Apple certification programs - Wikipedia Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. The entire store team benefits from your commitment to providing the best care for customers. They will also learn about the software and hardware they will use on a daily basis. All our courses are practical, hands-on, and led by trusted Apple experts. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM).