User profile for user: Apps are complicated pieces of software. For example, HDMI 1 could be the name of your gaming console. Go hands-free with voice However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Is there a way to force the Apple TV 4K to send Dolby Vision? HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). This is a two-part combo of an app and a new physical device. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. 5. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Yes I've tried everything you mentioned on your comment. Your email address will not be published. Many technology companies like Philips often release new updates for their hardware or software. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. If you are unsure about installation, refer to the manual that came with your Hue sync box. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Connect it to your TV and HDMI-connected devices to. I will tell you some methods to fix it. Luckily, there's an easy way to fix this. The cable box should run thru the receiver. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Description. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. 2018-2023 Signify Holding. However, the Hue Sync Box really needs that reliable connection. Is this normal? I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Now you can try to downgrade back to the previous version. ADD UP TO 10 LIGHTS. AVForums.com is owned and operated by M2N Limited, I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. So you can reinstall your previous version and uninstall your current version easily. Press and hold the power button on the Hue sync box. This method has helped many people solve connection issues. Your Hue lights can now sync to those while the signal is passed through to your TV. But you will still have some connection issues. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Lets go through some of the most common bugs and how you can fix them quickly and easily. Can It Support Both?! Can Philips Hue Control Other Bulbs or Normal Lights. I've contacted Philips Hue Support but they don't know what they are doing. Open the new finder window, then click Go. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. And the Hue Sync Box connects to your router (via Wi-Fi). This app allows you to do a lot of fun things, it is for both Mac and PC users. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. The last step is to install the new Sync app on your Mac or PC. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. POWER ON AUTOMATICALLY. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. What is the problem? They release a new version constantly, you can see. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. I don't seem to have Dolby Atmos though in Netflix? Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Cmcruz32, User profile for user: Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. See all the updates weve made to the Hue sync box to improve the surround lighting experience. The images are in Dutch and have not much meaning other then . Hopefully with working files this time around! The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Seems to drop the connection every twenty minutes or so. 9. If Not, Why Not?! Why cant we view Dolby Vision content when using the Denon receiver? When lots of users have various problems, they dont know how to solve even if they do the various test. 8. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Optional: Pair a TV remote to the Hue sync box. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. The app will immediately begin searching for a Hue sync box. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Both of these issues can be fixed with these quick tips and tricks. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. It can be for all of your Hue devices. Smart Home Point 2019-2023. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). No response from them. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Lets hop in! When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Create an account to follow your favorite communities and start taking part in conversations. 5. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. 2018-2023 Signify Holding. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Connectivity Issue with Hue Bridge and Hue Sync. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Your TV connects to the output with a short HDMI cable included in the box. PLease see my previous comment for more details. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. APs are also best used for devices that dont require a 100% reliable internet connection. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This is because more users prefer the app over the box. Thanks! 4K does not work, yet. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: This is the first app youll need. It should display a wide range of software and apps installed on your device. Does your eye start adapting? tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. I found that many users have connection issues with their Hue Bridge. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Your comment will be manually reviewed and approved by Tristan in less than a week. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. I think almost everyone will like to watch movies, listen to music and play games. Find the Hue Sync app folder and delete the data inside of that nested folder. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Continue with Recommended Cookies. Copyright 2000-2023 M2N Limited E. & O.E. (2 ways), Are Philips Hue Bulbs Bright Enough? You can use them together or separately. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. All rights reserved. Apple disclaims any and all liability for the acts, Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. You also can keep the old installer files like Hue Sync Apps on your computer. Is that the issue? Ie. Do Smart Plugs Catch Fire? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. I will list some issues to see if you have had them. Required fields are marked *. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? 7. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Scroll down and tap on "HomeKit". Got it as a gift in December, and have been using it ever since. This will show you a folder full of data for all of your apps. Yes, but it only recognizes when it is HDR. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. So almost every software or App will release patches for the upgrading. Download the Hue Sync mobile app from the App Store or Google Play Store. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. The system is composed of two standalone units, which are an app and a physical box. User profile for user: So, whats causing users to report connection issue after connection issue? The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. I just couldn't get a decent effect with the light bars. UU. Once those devices are good to go, youll need the Hue app. ask a new question. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Really, I'm the first to have these issues? Enter the password for your Wi-Fi network when prompted. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Starting to hate the sync box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Lifespan of Smart Plugs: Do They Have an Expiration Date? All you need to do is set up a new entertainment area on your smartphone. omissions and conduct of any third parties in connection with or related to your use of the site. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Just a case of waiting for some offers with Black Friday looming. The Hue app is the central control for all of your Hue devices on your smartphone. 2- Connecting directly to TV without using Hue Sync Box. Select your Wi-Fi network and tap Connect. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Here are a few of the most common issues with the Hue Sync app. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Many users tell me that their app would be lost connectivity once per hour. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. This wont harm your app or connected devices. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. . Ive fixed it. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . For the connection issues, there will be many solutions, one method works for you but may not work for others. When the connection is confirmed, tap Search . What if rolling back the upgrade doesnt do the trick? At this point, we would recommend you to Contact Apple Support. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates JavaScript is disabled. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Aug 22, 2020 6:17 AM in response to ShYnNoK. For a better experience, please enable JavaScript in your browser before proceeding. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Refunds. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I have listed six methods for your issues. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Learn more about brightness. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. TV signal drops until I reopen the Hue Sync app. 2. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Can It Support Both?! Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Connect the Hue sync box to power and your TV. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Aug 21, 2020 5:09 PM in response to i_rina. Additionally, it may be worth contacting Philips Hue Support. Theres another problem that has to do with how you set up your Hue Sync Box. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Hue uses these connections to create their "surround lighting" experience. Everything that happens on scenario 1 happens here. any proposed solutions on the community forums. There seems to be an issue of integration with apple TV or a problem on device. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Listen for two "power-up" tones a couple of seconds apart. Smart Plugs and Your Home: Is Radiation a Silent Threat? Delete this folder. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. My Smart Plug Keeps Turning On (or Off) By Itself! When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. This is a very troublesome problem. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Joseph_S. Good question. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. An example of data being processed may be a unique identifier stored in a cookie. Aug 20, 2020 9:53 PM in response to i_rina. Ver ms detalles. Click the Library shortcut that appears. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Enter the password for your Wi-Fi network when prompted. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Mine especially has issues with Dolby Vision. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. With Philips Hues new devices, all is possible. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. You can check the apps data files. Even video games they feel like theyd be too distracting. Of course, many people still like it very much. Im Tristan Perry, the guy behind Smart Home Point. With each update, new release notes are published so that you can keep track. It may not display this or other websites correctly. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. I am loving mine with the gradient strip as well. I'm on the fence about the Sync Box and am looking to be convinced by some owners. 1 Home Entertainment Tech Resource. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Hue Bridge required, not included. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. We and our partners use cookies to Store and/or access information on a device. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. However for some users, they don't understand the charm in a practical moving watching experience. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Seems like after the last box update nothing is working it's been a while now. Or experience the music that you are listening to transports you to a different universe? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Manage Settings So it's the sync box that's got the problem, not the wifi. If possible, we would also recommend updating the Philips Hue TV sync box. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices.