Hertz Car Rental customer service information. Well now comes April of 2012, I needed a truck and called the Ontario Airport to see if they had one. Tuition Discounts. Here are the different numbers that you can call depending on the type of issue you are experiencing: Make or change a reservation, or check rates. Until that is, a Hertz representative told him he had an outstanding bill from 2012, which led to him being banned by Hertz. They transferred me to a company called Verra Mobility to pay the outstanding fees. Hertz will have every reason to believe that if they had rented to you they would not get their car back and they better protect their business by getting rid of you. If you don't like it, post somewhere else. six months sounds like Italy. And as youre about to see, thats exactly what happened in Heathers case. GetHuman features available: Best alternatives to phone. Like this. It also means youll skip the third party that Hall had to deal with when he rented from Hertz. Hertzs response? Do Not Sell or Share My Personal Information. Rent elsewhere. If not, you can use TransferWise. When Heathers desperate cry for assistance landed on my desk, I also initially thought she must have misunderstood the terms of her prepaid rental. Out of the blue, Hertz confiscated Marcus Halls loyalty points and banned him for life. She wants Hertz to remove her from its Do Not Rent list and return her account to good standing. The conclusion of a chargeback investigation only ends the credit card companys involvement in the dispute. The third way is by going to court. It has been over a year now. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Programs: Avis CC, National Excutive Elite, Hawaiian Airlines, Delta Skymiles, Amex Platinum. If the company refuses to remove you from the DNR list, your only option is to look for another car rental company not under the same corporation as the one that blacklisted you. I wasn't the one that posted that. If you are in the US, most rental cars are restricted to states within the US. Programs: Hertz PC, QF Plat, Velocity Gold, HHonors Gold, SPG Gold. I never received any correspondence from Hertz indicating that my rental privileges would be suspended and it appears my Hertz loyalty points canceled due to an alleged 10-year-old, $6 charge. I now travel frequently for work and mostly rent with National, though sometimes Avis. Youll also connect with other readers who want to make the world a better place. Uber. Call Hertz and confirm the early return. Enterprise owns Alamo and National. Hope your Germany/Venice trip was good otherwise, and hope Hertz keeps you on their Good Customer list. To be clear I don't know if I was speeding on the causeway - as Dario seems to think (and thinks I should have been arrested). So if you violate this and go off-road, you may end up on the DNR list.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-large-mobile-banner-1','ezslot_12',114,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-large-mobile-banner-1-0'); You may let a friend or someone else drive the rented car, but it is illegal under the car rental agreement. For example: Avis owns Budget and Payless. I called an hour later and they said he just left. I waited 3 hours for this shit manager to call me back. Follow up the matter with customer service and ask them to review your case. Which Way is Luxury Hotel Pricing Going in 2023? Do you know how long that normally takes? Make sure you know where you are authorized to operate the car. I called customer service and they said that since it was over a month since I returned the car they would issue me a full refund. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'travelhowto_com-leader-1','ezslot_13',112,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-1-0'); However, if you are mistakenly placed on the list, the court asks the company to remove you from the list. Find great prices on Hertz car rental, read customer reviews - and book online, quickly and easily. Due to this we have advised our Toll Processor Verra Mobility to zero out the balance and not attempt to collect. As already explained again and again, There is always a 5% leeway and, In Venice, there are bilingual signs before and over each camera. It's a service charge for looking up the license plate records on who had the car at a specific time and date--for a police department. What is the do not rent list in Hertz rental? 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy, https://www.elliott.org/blog/do-not-sail-list-banned-from-cruising/, https://www.elliott.org/cruises/hate-shore-excursion-credit-card-dispute-refund/, https://www.elliott.org/the-troubleshooter/never-report-credit-card-charge-fraudulent/, https://www.elliott.org/travel-problems/do-not-rent-list-prepaid-car-rental-refund/. Hertz adds people to its Do Not Rent list all the time. (as of Feb 15) See a picture of the Key Drop Options to the right side of the Check-in/Baggage scales. Answer (1 of 5): "How can a loyal customer get off of a car rental company's do not rent list?" No company bans a loyal good customer. Dollars and makes the payment for a fair service charge. Across the causeway? I quit because my boss came to work sick and infected another coworker of my with COVID, that was enough for me to leave. I drove to Venice and left the rental in a major parking lot. I called to see what was up with it. Contact us for support on reservations, assistance during a rental, questions following a rental, and more. I say all that to say this: IF you did not disclose you were going to Italy (innocently, of course, without realizing the need to do so) your car might have "tattled" on you and you could have been charged the fee afterwards. Heather had enough. Uh-oh. I used to work at Hertz as a driver/porter (In Texas no less) My job wasn't to deal with customers but more to take cars to be washed and pick them up from service visits at the dealerships. I assumed that the misunderstanding had snowballed into her eventual banishment from Hertz. Once youve locked yourself into one, you have little flexibility even if your plans change. You should write in detail that you have repaid their debt. You can call the do not rent department or the customer care desk. Do be aware Thrifty and Dollar are part of Hertz. Reader question: Am I required to join Medicare when I turn 65? Sounds like a fee for providing your details to the police following a driving law break - maybe parking but much more likely photo ticket for speeding or bus lane or prohibited area. It's a whole huge mess. Because I was crossing the border out of Germany, I was charged a fee of about $30.00. If you have any questions or issues with submitting the form, please contact us at 1-800-654-4173 (6am-7pm CST M-F). I got a certified letter from the Venice Police Dept. Comment. . Like all loyalty programs, Hertz gives itself a broad license in its enrollment agreement to alter the terms as it sees fit. The genesis of the problem that ended with Heathers placement on the Do Not Rent list at Hertz began last winter. Hertz sent my account to a third-party collections agency, Heather reported. If your account is inactive for 18 months, Hertz simply wipes them out of your account. link to If My Car is Recalled Do I Get a Rental?-(Recall worries? You're a frequent business traveler, so Hertz stood to lose a lot of . It would appear that Hertz needs to do a better job of explaining what the fee is for! Hertz - Hertz stolen my credit card info and charge me for someone else.. I called the number postedwhich is still the valid contact number for Hertz DNR. Hertz Car Rental never fails to deliver the best services. Yes, responding to a traffic violation is the most common. This, travel ombudsman columnist for The Points Guy, 5-star reviews Michelle earned during her service to the nonprofit since 2016 here, You can get banned from Facebook permanently. They canceled my flight. This April 24th I was placed on a DNR for an incident that happened Thank you for contacting the Hertz Customer Care team. 3784. That thing is notorious for having 3 speed cameras that do not allow any leeway. This would be extremely frustrating to me - I feel your pain. This service is free of charge for Hertz Gold Plus Rewards customer and is handled directly at the rental location. Hertz Customer Service Phone Number & Hours. Fastest way to talk to a real Hertz rep. Sears couldnt deliver my appliances. Before Hall could even ask for documentation of the $6 charge, Hertz simply added him to its Do Not Rent List and stripped him of his points. They may have decided that pursuing it against a North American(?) This pre-lit tree is a dud. Where were you driving in Italy? during the rental process it allowed to me to use any card to pay(it did not say it had to be a credit card at that prompt) so i used my debit mastercard to pay for it up front. 30 is about right for that process. Thank you for contacting the Hertz Customer Care team. When arriving to leave the key there was a sign that read read more. Sending a 10-year-old bill is highly unusual. Create an account to follow your favorite communities and start taking part in conversations. How long should it take to receive my bill for toll charges from a car rental company? According to the formal notice from Chase, Hertz had declined to fight the chargeback. Did you by any chance drive into Venice proper to the parking garage there? You May Also Like // Does Hertz Accept Debit Cards?-(Hertz Debit Card Policy in 2022). This no-refund policy is standard across the car rental industry. Hertz.com assistance. In taking a closer look at what happened, it appears that Ms. Steele was provided incorrect information regarding the refund for the unused rental days. Jim C says: August 4, 2020 at 11:13 am. So if you are caught, you risk being blacklisted by all car rental companies. If so, cops should mail a registered letter to your address before midnight of March 26, 2021 . You can be removed from a do not rent list in three ways. Even though Hertz didnt, I did carefully read the contract. 877-826-8782. no biggie here just annoying and more time spent to do this. Only the authorized driver should drive the rental cars because you will be on the DNR list if your friend damages the vehicle. It seems like they could at least provide me the information they received that prompted them to send my name/address to the police. To get off this list, you must first pay your outstanding debt. I wrote a letter and complained ( 3 pages of detailed information ). So the location manager called the DNR and had me readded to the list. Can it ban you if you refuse to pay? Hertz declined to explain the reason why. And it raises all kinds of questions. I accidentally locked myself out of my Airbnb. Pay the disputed amount. Also, if you get a ticket when driving the rental car, ensure you clear the ticket or end up on the DNR list.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'travelhowto_com-leader-2','ezslot_15',115,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-2-0'); If you have committed fraud, such as pretending to be in an accident so that you can receive an insurance claim, you will be blacklisted. You generally have to mess up pretty badly to earn that honor. However, over and over, Ive received bewildered pleas for help from consumers who have misused the credit card dispute process. In any state, you are not allowed to drive when on any drugs. The court summons the company, and if their reason is valid under law, you cannot be removed from the DNR list. Shouldnt Airbnb refund me? I can confirm the collection claim is now closed, and we will not attempt to collect. In the past, I always found your customer service representatives to be understanding and helpful. Take it up with Toll Processing Partners. but not Doc:[protected]. Lyft. I rented a car from budget and was told to leave the keys in the drop box when returned. Know the rules before you go, and driving in Western Europe isn't much different than in the States. Due to this, Hertz did not collect the funds; therefore, the amount was put in collections. Falsifying documents or ID is also a good way to get onto the DNR list. I offered to pay more. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. It should stop collections on these 10-year-old toll bills immediately. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just realized another advantage of short-term leasing, as I received notification of a ZTL infraction in Reggio Emilia, Italy (no traffic zone), and I did not receive a corresponding charge from the leasing company. Answer (1 of 4): Well, if you're on the no rent list from say Budget, you can rent from Avis. If you become hostile and aggressive to the Hertz staff to the extent that authorities have to be called to bring calm, you may end up on the Do not rent list. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some of those drivers were jailed. This article will explain a DNR list and how you can be removed from one.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'travelhowto_com-box-3','ezslot_4',106,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-box-3-0'); To be removed from a do not rent list, contact the companys customer service desk, which will connect you to the manager. She even became hostile with me when I asked for the refund.. My Chase Sapphire Reserve travel insurance doesnt work. Charges for items that a consumer never received, Charges for things that the merchant did not deliver as described, Itemsfor which the consumer asked for an explanation of the charge, but the merchant refused, Errors that involve the cost of the item (For instance, your receipt shows one price and your credit card invoice shows another), Complete at least three days of the rental. You should never return a rental car dirty. Luxury Car Rental; All Car/Sedan Sizes; Pickup Truck Rental; SUV Rental;. Unfortunately, this is not something I can overturn and it must be addressed with them at the phone number provided. We use personal experience and research the topic to give the absolute best answer to the questions to give all travelers the best answer possible. 877-826-8782. Pet Insurance. Our light-duty, 1-ton pickup truck rentals are available with features like extended cabs, 6' or 8' truck beds and dual rear wheels. One other idea: many companies have a daily fee for driving on the roads. Dont just walk away after you receive your final bill. Before calling, resolve any outstanding fees and explain yourself to the manager. If I can be of any further assistance, please feel free to contact me at [emailprotected], Thanks for the help, Hall told me. Threatening or bullying a car rental employee, especially if someone has to call the cops, will get you placed on the Do Not Rent list. They provided me with the number that I had to contact to get my question answered. Several weeks after asking Chase for help, the banking giant sent Heather the good news. https://www.elliott.org/blog/do-not-sail-list-banned-from-cruising/, Hate your shore excursion? The merchant isalways free to pursue the debt elsewhere. The fee has nothing to do with the renter paying or not paying the fine - that is a separate issue between the renter and the police - the fee is only for reporting the renter's details. Hertz is in the news for allegedly falsely reporting its cars stolen, leading to the arrests of hundreds of customers. JW Marriott vs Marriott Hotels: A Side-by-Side Comparison. To head off criticism, Ill be the first to admit that I should have handled this situation differently and paid the ticket and continued to escalate my complaint at Hertz. Since driving at more than 76 km/h implies a stopping distance of +52 meters, they should have arrested you on the spot and kept in for couple of days. But the commotion caused Heather to abandon her insistence of an immediate refund. They further said I was going to be added to their DNR (Do Not Rent) list. I just want Hertz to do the right thing. I had never come across a 10-year-old bill in all my years of advocacy. Can Hertz really charge you for a 10-year-old bill? Synergy Car Hire has options for both credit and debit c So if one car rental company puts you under the do not rent a list, you can not rent a car from any of its sister companies. For example, if you are blacklisted by Alamo you are most likely banned by National and Enterprise.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'captaingates_com-leader-1','ezslot_5',188,'0','0'])};__ez_fad_position('div-gpt-ad-captaingates_com-leader-1-0'); Driving under influence will certainly land you on this blacklist since you are not only endangering the lives of others but also putting the Hertz fleet at risk. If you look at my customer record, you will see I have always promptly paid charges for which I have received an invoice. Tarpon Springs, FL. Grand Canyon vs Sedona: Which is Your Next Adventure? Menu . I got hit with the charge. Do business with a car rental company that moves fast. and on this Travel Forum, reports of getting unexpected traffic tickets, months and months after the person returned home, seem to be mostly after trips in Italy. *** Not sure what else to do. If I did something wrong, then of course I will pay any fees associated with it. It turned out to be mud.. But the managers behavior is what has me frustrated. In a nutshell, a do not rent list is a semi-secret blacklist maintained by given car rental companies. But Hall had never received a bill or any notification. So you turned in the rental car at Venice? Hertz reserves the right to update the reward points and redemption requirements at any time for any reason without prior notice, it says. In fact, the terms of prepaid rentals in Europe are much more customer-friendly than the ones that apply to U.S. rentals. As absurd as it sounds, hed been permanently banned by Hertz because of a 10-year-old bill. If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list. The list includes specific individuals' names, Social Security numbers, and other identifying information. If it is anything else apart from debt, you can state that you understand it was a mistake and will not repeat it. If Hertz is going to do something like this, it must be able to provide a detailed invoice. I drove the car to Venice and parked in the Autorimessa Comunale. They wanted payment wire transferred to their checking account in Euros. I did disclose I was going to Austria and Switzerland.. Hall wanted to know if Id ever heard of a car rental company pursuing a customer over a 10-year-old bill and then banning them if they didnt pay. Rentals start as low as $19 per day or $249 per week. It was a deliberate choice not to pay it at the time because of Hertzs response after renting me a car that broke down on the highway and nearly caused an accident. If a customer returns a prepaid car rental early, the agency must refund the unused days.. And keep up the good work.. Five day rental from Avignon and returned there. Ill tell you how to avoid late charges in my complete guide on rental cars. 800-704-4473 800-654-3001 (International) Car in the Shop? Car Rental Reservations/ Customer Service . The activation signal is sent for a period of 6 hours, if the service has not activated in the first 6 hours of your rental, please text 855-954-3789 for assistance . The process takes less than 15 minutes to complete online or by phone. If your name appears on a do not rent a list, you can no longer rent a vehicle at all car rental companies. Hertz continued the rental at the insurance rate (around $26/day including taxes and fees) until August 11th at which time he was charged $975.87. Consumer Alert: No more automatic refunds for skipped ports? The car rental company discovered an unpaid $6 toll charge from 2012. You can contact hertz customer care and plead for a review. When I responded politely that their letter didn't seem to apply to my situation, they just sent me the exact same form letter again! But after my last European rental with Hertz, I had absolutely horrible customer service. The Customer Service Sales Associate consults with customers on their rental car needs. But they dont always lead to someone getting banned by Hertz. The list includes the names and contact information of customers who have been deemed as risks to the companys business. . if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-large-leaderboard-2','ezslot_11',111,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-large-leaderboard-2-0'); The company might reconsider and remove you from the unpaid debt and chargebacks list. However, once Heather forwarded the entire contract from her long-term rental in Germany, it was clear she was correct. At any customer service level along the way, if someone had just reviewed the information in the contract, this entire aggravating battle could have been avoided. No late billing issues there. Stories like Halls are not helping, either. Avis and Dollar have a little bit of a reputation, too. However, sometimes the company might refuse to remove you from their do not rent list if they deem you a severe risk to their operations.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-box-4','ezslot_6',109,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-box-4-0'); That said, here are three ways to be removed from the DNR list. The agent told Heather that according to the companys terms and conditions,prepaid Hertz car rentals are not refundable. Okay - thank you for your reply! Had no trouble getting my car when I checked in, my rental agent was warm, funny and friendly. Now Heather is asking our advocacy team to step in and clear her name. https://www.elliott.org/the-troubleshooter/never-report-credit-card-charge-fraudulent/. Yes, responding to a traffic violation is the most common. It turns out that before Heather booked the prepaid rental, she had confirmed with Hertz that she could return the car early with a refund for any unused days. Help! If you take your baby on a cruise, will you have fun? Thank you again for your help! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Need a tour refund? (8am-7pm CST M-F) Toll Road charges including service fees and administration fees (administered by PlatePass) 877-411-4300. After all, he's a truck driver and, as a driving professional, should be aware of the rules of the road. Ive seen car rental damage bills sent months and sometimes years later, but never more than two years. @mlachance: Let's assume that you were fined on October 30, 2019 and that Hertz gave your name and address to the cops at the last possible second, on March 31 2020 (worst case scenario). The rental company may send you the bill after the rental period. Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. Was all your driving that trip within Germany? However, she is perplexed about the punitive actions Hertz took by placing her on the Do Not Rent list before carefully reviewing the evidence she provided. We publish the names and emails of customer service managers. If you give the keys to an unauthorized person and Hertz gets to know, you may end up on the Do Not Rent list. But it is their issue to resolve, not mine.. It was the other person fault and their insurance was suppose to pay for all of it. Heather had fulfilled all the requirements for the refund of the unused days of the prepaid car rental as per the written terms. Thank you for allowing me the opportunity to review this matter and respond to you directly. She was rude and said no, and if I didn't want the car they had then I could leave walking. Will this be the busiest spring break ever? Has your rental been involved in an accident? Last year I became Platinum. But why cant I get a refund? If that was you, you can see why the rental company are so grumpy. A do not rent list is a list that outlines customers that can cause the company a loss. We have also reinstated your rental privileges. Please stay tuned while we review your request. But it does them the most often and it takes the longest, in our experience. on the phone with customer service and they state they have to cancel the reservation and redo it to charge my regular card. One other possibility: When I rented from Hertz in 2018, I had to disclose all the countries I would be visiting. Its even more curious why your company would choose to alienate one of your high-volume customers by placing me on a Do Not Rent list. I was fine after that, renting on a monthly basis. Heres how to contact the CEO directly, The complete guide to chargebacks and winning a credit card dispute. You can ask the manager to reconsider removing you from the do not rent list. She then called Hertz to confirm that the company also considered the case closed. . But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist. It sounds absurd, but given all the late charges customers are facing, it makes sense. I needed a comfy car to drive with my mother in law and brother in law to see my wife graduate Bootcamp. Just for the record, I have no financial interest in Elliott Advocacy, which is a 501(c)(3) charitable organization. Hall called Toll Processing Partners about his unpaid toll charges. This isnt just about one customer being banned by Hertz. October 22, 2022. The ability to provide world-class customer service and sales . She is a consumer advocate, ombudsman columnist, mediator, writer, and licensed psychotherapist. When you try to contact the company, they are dismissive and do not give you a way forward. Norwegian Cruise Line denied boarding to my pregnant wife! Enterprise Truck Rental has you covered. Am I on Hertz do not rent list? Programs: Hertz Presidents Circle, National EE, Lots of Stupid CCs&The I Am Crazy Enough To Actually Pay For F. Wow sounds like that woman is a real scumbag! The most simple way of getting off the list is to pay the disputed amount. Let an authorized person drive your rental and you will find yourself on the list. Is it allowed to confiscate your points? They placed me on the do not rent list because someone else used my ID number to rent a car & now HERTZ is tell me the only way I can get off the list is to get a new drivers license from the DMV!! I called the hotel and they assured me that they would take care of it, and after some period of time, I received notification directly from the Municipality that the matter was settled. Average Customer Rating. Can you help me get this straightened out? he asked. You might end up on a do not rent list for several reasons. How do you get banned from renting a car? I have rented a car and crossed many borders, and this was a new fee to me. What should I do? On the lease, the car company gives you a specified date on which you are supposed to honor the contract and pay the company. Our team is no stranger to complaints from consumers whose plans change after booking a nonrefundable prepaid car rental rate. So you think the reason they haven't provided more information to me is that they don't have any? This lady has some kind of Vendetta against me and I do not know why. She is relieved that after so much prodding, Hertz was willing to review its own policy and admit the mistake was within the company. By Sara Santora On 10/3/22 at 11:33 AM EDT. Wage: $15.25/hour. The retailer can still go after the consumer for the charge if it so desires. To contact us for Lost and Found inquiries in the US, click here. If the authorities inform Hertz that the car you rented was used to commit a crime, you may end up on the Do Not Rent list. 800-654-4173 . He says the company put him on hold for almost half an hour before telling him it could not provide an invoice. Contact us for support on reservations, assistance during a rental, questions following a rental, and more. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 7.0: Overall value for money of . Hertz Rating Worldwide. At the very least, it needs someone to manually review them before sending them out to customers. Hertz isnt the only car rental company to do late charges. If I were you, I would think long and hard about whether Hertz is an appropriate place for an individual that values excellent customer care. Skip navigation links. I want Hertz to do the right thing. (Business Customers only), Submit this form below to document your concerns.